What is a “rogue mover”?

Rogue movers are phantom movers often heavly advertised on internet search engines (like google or yahoo) with a very limited physical presents. They typically outsource their moves to unskilled laborers in rented trucks and often have no or very limited insurance. They are probably unlicensed to operate as a professional mover. Rogue movers are typically not a local company. Rogue movers change their name often to avoid detection.
Rogue movers typically work like this: Without ever visiting your home or seeing the goods you want moved, they give a low-ball estimate over the phone or Internet. Once your goods are on the truck, they demand more money before they’ll deliver or unload them. They hold your goods hostage and force you to pay more sometimes much more than you thought you had agreed to if you want your possessions back.

Your best defense is to recognize a rogue mover before they have your goods. Here are the “red flags” to look out for:

1. The mover doesn’t offer or agree to an on-site inspection of your household goods and gives an estimate over the phone or Internetsight-unseen. These estimates often sound too good-to-be-true. They usually are.
2.   The moving company demands cash or a large deposit before the move.
3. The mover doesn’t provide you with a copy of “Your Rights and Responsibilities When You Move,” a booklet movers are required by Federal regulations to supply to their customers in the planning stages of interstate moves(a move that involves moving from one state to another state) .
4. The company’s web site has no local address and no information about licensing or insurance.
5. The mover claims all goods are covered by their insurance.
6. When you call the mover, the telephone is answered with a generic “Movers” or “Moving company,” rather than the company’s name.
7. Offices and warehouse are in poor condition or nonexistent.
8. On moving day, a rental truck arrives rather than a company-owned and marked fleet truck.

Here at Allen Young Movers, we  suggest you verify your movers membership with the  Massachusetts Movers Association and that you review your mover’s  Better Business Bureau profile before hiring.

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